Switch™ Tech
Switch Management Portal isn't loading underlying data
Monitoring - A fix has been applied to the system and the management poral is loading data again. We are working through our test plan. We will have another update the morning of June 19, 2025.
Jun 18, 2025 - 21:22 EDT
Update - We are continuing to investigate this issue.
Jun 17, 2025 - 20:08 EDT
Update - We are continuing to investigate this issue.
Jun 17, 2025 - 20:08 EDT
Investigating - We are currently investigating this issue.
Jun 15, 2025 - 14:30 EDT
Transaction events not flowing from mobile app to bridge
Monitoring - A fix has been applied to the event processor. We are working through our test plan. We will have another update the morning of June 19, 2025.
Jun 18, 2025 - 21:21 EDT
Update - We are continuing to work on a fix for this issue.
Jun 18, 2025 - 08:17 EDT
Identified - Due to issues effecting access right processing event transactions are not flowing from the mobile app to the bridge. The mobile app is otherwise working. Existing users of it can continue to access Cores.
Jun 15, 2025 - 14:30 EDT
Credential Claiming Outage - New phone credentials, new fob configuration, and changes in access rights
Monitoring - A fix has been applied to the credential claiming processor. We are working through our test plan. We will have another update the morning of June 19, 2025.
Jun 18, 2025 - 21:20 EDT
Update - We are continuing to work on a fix for this issue.
Jun 17, 2025 - 21:48 EDT
Update - We are continuing to work on a fix for this issue.
Jun 17, 2025 - 20:12 EDT
Update - We are continuing to work on a fix for this issue.
Jun 17, 2025 - 20:03 EDT
Identified - We have identified the root problem between our credential data processing service and a system load balancer. We are working through updates in our test system to verify the solution.
Jun 17, 2025 - 15:49 EDT
Update - We are continuing to investigate this issue.
Jun 16, 2025 - 16:47 EDT
Investigating - The Switch™ Tech system is currently experiencing issues with our backend systems. This outage is currently impacting the ability for users to claim credentials. The issue has been identified and we are currently working on a solution. We apologize for any inconvenience during this time.

Thank you,
Switch™ Tech Team
Jun 15, 2025 - 15:30 EDT
Uptime over the past 90 days. View historical uptime.
Management Portal ? Major Outage
90 days ago
92.03 % uptime
Today
Access Rights Processing ? Major Outage
90 days ago
90.17 % uptime
Today
Switch™ Bridge Connectivity ? Partial Outage
90 days ago
97.78 % uptime
Today
Switch™ App Connectivity ? Partial Outage
90 days ago
97.78 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 25, 2025

No incidents reported today.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

Unresolved incidents: Credential Claiming Outage - New phone credentials, new fob configuration, and changes in access rights, Transaction events not flowing from mobile app to bridge, Switch Management Portal isn't loading underlying data.

Jun 17, 2025
Jun 16, 2025
Jun 15, 2025
Transaction events not flowing from mobile app to bridge
Resolved - Due to issues effecting access right processing event transactions are not flowing from the mobile app to the bridge. The mobile app is otherwise working. Existing users of it can continue to access Cores.
Jun 15, 14:30 EDT
Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025

No incidents reported.

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