Switch™ Tech Credential Claiming

Incident Report for Switch™ Tech

Resolved

This incident has been resolved.
Posted Jan 15, 2025 - 15:46 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 06, 2024 - 08:55 EDT

Update

We are continuing to investigate this issue.
Posted Sep 04, 2024 - 17:07 EDT

Investigating

The Switch™ Mobile Access App is currently experiencing a minor issue that shows new keys entering an Invalid state briefly before successfully claiming. This should not impact the delivery of access or configuration files. We are working to find the root cause of the issue and will follow up with any updates. For any issues around key claiming please contact the dormakaba customer support team at dhw.support.us@dormakaba.com and provide as much detail as possible.

We apologize for the inconvenience.

Thank you,
Switch™ Tech Team
Posted Apr 30, 2024 - 16:27 EDT
This incident affected: Switch™ App Connectivity.