A fix has been implemented and we are monitoring the results.
Posted Sep 06, 2024 - 08:55 EDT
Update
We are continuing to investigate this issue.
Posted Sep 04, 2024 - 17:07 EDT
Investigating
The Switch™ Mobile Access App is currently experiencing a minor issue that shows new keys entering an Invalid state briefly before successfully claiming. This should not impact the delivery of access or configuration files. We are working to find the root cause of the issue and will follow up with any updates. For any issues around key claiming please contact the dormakaba customer support team at dhw.support.us@dormakaba.com and provide as much detail as possible.